A study on the customer experience in the age of artificial intelligence will be unveiled by Rémy Oudghiri, CEO of Sociovision, a subsidiary of the Ifop Group, on October 6. The study is part of the LUXpérience(s) event, organized by Luxus Plus in collaboration with the market research group and the ISG Luxury Program.
“What is becoming of the customer experience in a world where artificial intelligence is increasingly prevalent?” This is the question that customer relationship experts in the luxury sector will be asking themselves on October 6 at the Pavillon Élysée in Paris during the second edition of the LUXpérience(s) event, organized by Luxus Plus in collaboration with the IFOP Group and the ISG Luxury Program.
Rémy Oudghiri, CEO of Sociovision, a subsidiary of the IFOP Group, will present the survey results to industry professionals. Specifically, the report will examine the challenges surrounding the relationship between luxury brand customers and factors such as exclusivity, personalization, and special offers.
To reach these conclusions, Luxus Plus and the Ifop Group relied on parameters such as the state of demand by region of the world and the age of respondents.
This event and the study will be accessible to all Luxus+ Club members.
Luxus+ Club: Rethinking the Future of Luxury
Luxus+ Club fosters reflection among luxury professionals. A true network dedicated to the multisensory dimension of luxury, the Luxus+ Club—much like LUXperience(S)—enables members to gain access to exclusive venues, meet leading figures in the industry, and take part in unique experiences (tastings, tours, themed breakfasts, etc.) or attend some of the most sought-after and strategically important professional events at preferential rates.
Luxus+ Club thus brings together a community of luxury enthusiasts and connoisseurs—discerning lovers of fine things.
In addition to ongoing coverage of the luxury industry on LUXUS PLUS and the art of living with a capital A in LUXUS MAGAZINE—available in both digital and print formats (also accessible online as a PDF)— Luxus+ Club provides access tonumerous benefits, which are regularly updated.
Click here to learn more and receive your invitation to LUXperience(S) 2026.
Visit this page if you are already a Premium member to stay informed about the new experiences we have to offer.
Featured photo : © Luxus Plus
