Now Reading
PSI Premium Auto 2022: Cadillac Ranks Number One Luxury Automotive Brand for Service

PSI Premium Auto 2022: Cadillac Ranks Number One Luxury Automotive Brand for Service

View Gallery

Cadillac ranked No. 1 in an evaluation of the effectiveness of high-end brands and dealerships in helping buyers online and in person.

 

Cadillac leads the 2022 Pied Piper Prospect Satisfaction Index® (PSI®) Premium Auto Study. Infiniti and Mercedes-Benz follow, ranked second and third out of 25 brands measured.

 

The study also made assessments regarding the new electric vehicle brands and found that their omnichannel shopping experiences were significantly below the industry average for premium brands.

Using Pied Piper’s PSI process, which includes both mystery shopping measurement to customer helpfulness and sales best practices, the 2022 PSI Premium Auto study measured the customer buying experience from responsiveness to customer inquiries on the website to customer visits to retailers.

See Also


 

From online inquiries to in-person purchases

 

[…]

This article is reserved for subscribers.

Subscribe now !

Get unlimited access to all articles and live a new reading experience, preview contents, exclusive newsletters…

Already have an account ? Please log in.

Featured photo : © Cadillac

What's Your Reaction?
Excited
0
Happy
0
In Love
0
Not Sure
0
Silly
0

COPYRIGHT 2021 LUXUS + ALL RIGHTS RESERVED

Scroll To Top