1 November 2023 [CHRONICLE] Why happiness should be the new paradigm for luxury brand customer relations Today, customer satisfaction is no longer a sufficient objective for offering luxury experiences. Aiming for customer satisfaction simply
4 July 2023 Artistic crafts guarantee the soul of luxury [vc_row njt-role=”people-in-the-roles” njt-role-user-roles=”administrator,editor,author,armember”][vc_column][vc_column_text] This is the conclusion of the day organized by the Centre du Luxe et de
21 July 2022 In luxury, creating an emotional experience does not happen by chance ! There’s a hotel in Los Angeles called the Magic Castle – it’s a seemingly basic hotel with no