EVENT RESERVED FOR PREMIUM SUBSCRIBERS
The phygital conference dedicated to new experiences in luxury
Tuesday, 18 November 2025
Morning Concorde (Hotel de la Marine) in Paris
— photos —
photo album of the event
Organised by Luxus+ Club, in partnership with IFOP, ISG Luxury Program, Valtech and Paris Packaging Week, the LUXperience(S) event highlighted the exceptional experiences that are redefining luxury during a conference and tasting session on Tuesday 18 November at the Morning Concorde (Hôtel de la Marine). Photos from a wonderful morning.
— REPLAY—
The conference replay
The first edition of LUXperience(S) took place on Tuesday 18 November at the Morning Concorde (Hôtel de la Marine). Under the theme "Exceptional experiences that redefine luxury," the conference called for resilience and strategic boldness in the face of the major transitions shaping the sector. With the luxury sector facing challenges on all fronts, how are brands, retailers, educators, tech players and designers mobilising to meet them?
Below is the replay of the conference:
Accessible to subscribers only
— Event —
Let's rethink luxury in the age of customer experience!
Organized by Luxus+ Club with the support of exceptional partners—IFOP, ISG Luxury Program, and Valtech—the event will highlight the major changes taking place in the sector.
Unveiling of an exclusive international study by IFOP x Luxus+
Conducted by Sociovision (IFOP group), in partnership with Luxus+, an international study that deciphers the expectations of more than 4,500 luxury customers in seven key markets (France, United States, China, Japan, etc.), will be unveiled exclusively. It reveals five distinct customer profiles, with very contrasting visions and needs—ranging from the pursuit of pleasure, escape, and meaning to attachment to the product and excellence of service. A strategic tool for anticipating behaviors and better targeting the experiences to offer.
Round tables and keynotes with experts from the luxury sector
Executives, experts, creatives, entrepreneurs, researchers… Speakers from all walks of life will share their vision and concrete actions to transform the customer experience. Their testimonials will illustrate the responses to an increasingly demanding audience: personalization, emotion, consistency, innovation… So many perspectives to fuel your strategic thinking.
Exclusive networking over a cocktail lunch
LUXperience(s) will bring together luxury and lifestyle professionals in Paris for a morning of discussions focused on a key issue: the exceptional experiences that are redefining luxury. And what better way to round off this morning of discussions than with a tasting session hosted by Maison Rare Champagne? This will also be an opportunity for our VIP members to network over an exceptional cocktail lunch.
- Limited places available
- Luxus+ Premium subscription included
- Registration closes on November 15
— Speakers —
Conference experts
Rémy Oudghiri
Sociologist and Managing Director,
Sociovision (IFOP group).
Rémy Oudghiri, sociologist and CEO of Sociovision (Ifop Group), is an expert in societal change and the luxury sector. For over 20 years, he has been analysing the trends that are transforming contemporary imaginations and the expectations of high-end customers, between the quest for meaning, innovation and sustainability. He helps brands anticipate cultural changes and create value.
Véronique Lepinay
Director of Institutional Communications and International Experience for ISG Luxury Program
Véronique Lepinay is Director of Institutional Communications and International Experience for the ISG Luxury Program, the luxury programme run by the ISG business school. She is committed to these projects focused on knowledge transfer and education, following a career with prestigious luxury brands such as Bulgari (LVMH) and Van Cleef & Arpels (Richemont), where she held positions in communications strategy, marketing and influence in Europe and Asia.
Maud Lagarde
Senior Advisor Digital Customer Experience in the luxury sector - Former LVMH
Passionate about customer experience and professional expertise in luxury goods, Maud Lagarde is a graduate of the École du Louvre, the Sorbonne and ESSEC Business School. With over 13 years of experience in digital technology, she explores innovation as a lever for transformation, particularly in luxury goods companies where customer expectations are synonymous with emotion, excellence and personalisation.
Tony Pinville
Entrepreneur and AI expert,
PhD in machine learning
Tony Pinville is an entrepreneur and AI expert with 25+ years in technology and a Ph.D. in Machine Learning. Former CEO and co-founder of Heuritech, he helps brands like Louis Vuitton and Nike anticipate fashion trends using AI-driven insights. Passionate about about developing innovative AI-driven solutions, he pushes tech boundaries and teaches AI at top institutions like Sciences Po.
Pascal malotti
Global Retail Strategy Lead, Valtech
Pascal Malotti is Global Retail Strategy Lead at Valtech, an agency specializing in experience through innovation. With over 20 years’ experience in digital technologies and innovation, he helps brands with their retail transformation.
Capucine Jourde
Project Manager, Client Experience Strategic Development, Louis Vuitton
A graduate of Sciences Po Paris, Fudan in Shanghai, the Sorbonne, and IFM, Capucine Jourde has worked at Louis Vuitton headquarters for six years. Her international background and extensive knowledge of luxury has helped her strategically develop and refine customer experience. In her role at Louis Vuitton, she manages cross-functional projects that focus on both elevating the brand’s image and deploying new growth opportunities across all of Louis Vuitton’s high-end product categories.
Bertrand Petyt
Europe Director of SKAL International and Director Hotel Operations at Orient Express Sailing Yachts
With an MBA in Managerial Finance and a Six Sigma Black Belt, Bertrant Petyt brings over 25 years of experience in luxury hospitality across cruises, yachts, private aviation, and ultra-luxury hotels. Currently Director of Hotel Operations at Orient Express Sailing Yachts (Accor & LVMH), he oversees the launch of two ultra-luxury sailing yachts. As an adjunct professor, TEDx speaker, and Board Director at Skal International, he also shares his expertise with the next generation of tourism leaders.
Stanislas Vignon
Head of Digital Intelligence at LVMH
Stanislas Vignon leverages data and technology to serve customer excellence. As Head of Digital Intelligence at LVMH, he advises the Group’s Maisons on creating client experiences that combine operational excellence and digital innovation, at the crossroads of marketing, CRM, and omnichannel strategy. A graduate of EDHEC, he has built his career within prestigious brands such as Cartier, Nespresso, and Lacoste.
Dr Estelle Dinh
CEO of Attixs Global Collection S.A
Prof. Dr. Estelle Dinh, CEO of Attixs Global Collection S.A, is recognized in the Monaco Forbes 40 under 40. She is also an Adjunct Professor at the International University of Monaco and a Professor at the Glion Institute of Higher Education, Switzerland. A speaker at prominent events, including United Nations Association, she has advised governments on developing sustainable luxury tourism, and authored several programs.
Ariane Berger
Fondatrice & Directrice des Ateliers Berger
Driven by the ambition to bridge exceptional craftsmanship with contemporary demands, Ariane Berger has transformed Martin Berger’s artistic legacy into an entrepreneurial venture. A visionary, she has propelled Ateliers Berger onto the international stage, creating unique décors for Louis Vuitton, Cartier, Chaumet and Tiffany & Co. Guided by a quest for excellence, she showcases French savoir-faire blending tradition, innovation and emotion, notably through Décors Agiles® and French Marquetry®, recognized by the Institut pour les Savoir-Faire Français and the EPV label.
Delphyne Dabezies
Co-Founder Akanjo, Acipenser, Rova Caviar, Kasnodar Caviar, Asoan Ethic
Delphyne Dabezies, co-founder of Maison Rova Caviar, creates exceptional, rare, and unique caviars. A visionary and committed entrepreneur, she showcases a savoir-faire of excellence built on a fully integrated supply chain that combines innovation, sustainability, and ultra-exclusive experiences.
Caroline Pannhasiri
Marketing Director, Maison Gemmyo
Caroline Pannhasiri was appointed Marketing Director of Maison Gemmyo in July 2024.
With more than 17 years of experience in marketing, communication, digital, and retail, her career has led her to work for several international fashion houses. She has held key positions at Printemps department stores, as well as at Sandro, The Kooples, Figaret, and most recently Ron Dorff. A graduate of EM Lyon Business School and a member of Gemmyo’s Executive Committee, Caroline oversees all Communication, Content Creation, and Product Marketing activities for the Maison.
Claire Domergue
Founder and director
of the publication Luxus +
Founder and director of the publication Luxus +, Claire Domergue is a specialist in luxury marketing. Before founding the news media specializing in the luxury economy, Claire Domergue worked for more than seven years in the field of communication for the big names in the sector.
— Agenda —
A programme full of inspiring speeches
Understanding changes in luxury in the age of experience.
8:30 a.m.
Coffee reception
9:00 a.m.
Opening speech
Claire Domergue (Luxus+)
9:10 a.m.
Presentation of the exclusive study IFOP x Luxus+
Rémy Oudghiri (Sociovision, Ifop Group)
9:30 a.m.
Round table 1
From experience to brand excellence: how are practices evolving?
Estelle Dinh (Attixs Global Collection S.A)
Bertrand Petyt (SKAL International et Orient Express Sailing Yachts)
Ariane Berger (Ateliers Berger)
Caroline Pannhasiri (Gemmyo)
Moderator : Maud Lagarde (Former-LVMH)
10:15 a.m.
Keynote
Luxury brands, client experience and education in partnership with ISG Luxury Program
Véronique Lepinay (ISG Luxury Program)
10:30 a.m.
Coffee break
10:45 a.m.
Round table 2
The role of technology in orchestrating unified commerce and strengthening customer loyalty.
Tony Pinville (Entrepreneur et expert en IA)
Pascal Malotti (Valtech)
Capucine Jourde (Louis Vuitton)
Stanislas Vignon (LVMH)
Moderator : Maud Lagarde (Former-LVMH)
11:30 a.m.
Keynote
Emotion and customer experience through packaging
11:45 a.m.
Fireside chat
Delphyne Dabezies (Akanjo, Acipenser, Rova Caviar, Kasnodar Caviar, Asoan Ethic)
12:00 a.m.
Closing ceremony & cocktail lunch
in partnership with Rare Champagne
- Limited places available
- Luxus+ Premium subscription included
- Registration closes on November 15
— Partners —
Committed alongside LUXperience(S)
They provide valuable insight into current and future challenges in customer relations in the luxury sector.
Expertise in behaviours and trends
Founded in 1938 by sociologist Jean Stoetzel, Ifop is a pioneer in polling methods and was the first to conduct public opinion surveys in France. Over the years, Ifop has expanded in Europe, the United States and China as a specialist in consumer and citizen knowledge, becoming a multi-expertise group that includes Sociovision, Occurrence, Deep Opinion and Brain Value.
Driven by the conviction that it is people who make the world go round, and inspired by a passion for humanity, a culture of expertise, a commitment to objectivity and a sense of investigation, the Ifop group has set itself the mission of connecting with people and, by deciphering their expectations, attitudes and behaviours, providing its clients with comprehensive support to help them identify the drivers that enable them to create value and chart a course for a positive future.
Training tomorrow's leaders in the luxury industry
The ISG Luxury Programme is the luxury-focused programme offered by the ISG higher education institution, training future luxury industry talent through a comprehensive post-baccalaureate to master’s degree curriculum available in Paris, Geneva, Bordeaux, Lille, Lyon, Nantes and Nice. The school offers a unique immersion in the sector thanks to nine areas of expertise (fashion, hospitality, jewellery, design, etc.) and professional projects. The three-year Bachelor’s degree in Luxury introduces students to the codes and know-how of the major luxury brands, while the specialised MBAs (marketing, events, artistic direction, etc.) allow for advanced specialisation. International courses and experiences allow students to discover luxury in New York, Milan, Shanghai and Seoul. As a member of the IONIS Education Group, ISG combines academic excellence, innovation and international openness to prepare the talents of tomorrow in a constantly evolving sector.
The experience innovation company
By combining business performance and creative excellence, we enable brands to go beyond best practices and truly stay ahead of the curve. Our collective of 6,000 experts, present in 24 countries, designs intelligent and personalised experiences that combine expertise, sectors and cultures.
At the crossroads of data, AI, creativity and technology, we create connections that matter: for brands, for their customers, for the world. We work with some of the most iconic brands — from L’Oréal to LVMH, MAC Cosmetics, Audi, Mandarin Oriental, Lexus and Dolby — to generate value in an ever-accelerating digital world.
Flagship event for high-end packaging
Paris Packaging Week is the flagship event for high-end packaging, bringing together the biggest brands and designers from the beauty, luxury, premium beverage, and aerosol sectors every year. Two exclusive days to discover the innovations, creative concepts, and sustainable solutions that are redefining the codes of prestige packaging and shaping the product experiences of tomorrow.
World Luxury Chamber of Commerce
The World Luxury Chamber of Commerce (WLCC) is a premier global network committed to uniting the most distinguished luxury brands, celebrating their achievements, and driving business growth. With a steadfast focus on innovation, excellence, and collaboration, WLCC offers its members incomparable opportunities, including elite networking, access to exclusive events, global promotional initiatives, and invaluable industry insights.
WLCC was founded on the rich legacy of Luxury Lifestyle Awards and builds on this tradition to unite top luxury sector experts. Its vision is to become the world’s largest luxury business network, driving excellence, innovation, and collaboration across the industry.
Rare Champagne
From grape to bottle, from nature to gesture, from cellar to light — beauty illuminates an art of living, an art of hospitality, one that Maison Rare Champagne places at the very heart of its purpose. A generous beauty, open to talents from around the world, whose strength and passion elevate the everyday through unique moments, memories that look to the future, always under the spotlight of excellence. Today, Rare Champagne’s commitment also shines through its B Corp certification. This international recognition, among the most demanding in terms of social and environmental impact, is the result of 28 months of collective effort by teams across the globe.
Valeurs d'excellence
VALEURS d’EXCELLENCE is a club dedicated to bringing together the finest artisanal companies across all sectors that serve luxury and fashion brands, high-end hospitality, culture, and gastronomy. Its mission is to showcase these exceptional Maisons through initiatives designed to enhance their visibility and attractiveness, while fostering cross-sector collaborations to support them in building a successful growth strategy.
Do It Yuch
Do It Yuch supports companies in developing their textile identity through two complementary areas of expertise.On one hand, the company recommends the most suitable textile printing techniques to reflect each brand’s image, following a tailor-made approach. On the other hand, it gives a second life to printed communication materials by transforming them into upcycled textile accessories.Do It Yuch operates across both point-of-sale marketing (merchandising, packaging) and off-media communication(events, promotional operations).
— Registration —
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Registration closes on 15 November 2025.
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