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On the occasion of this roundtable<\/strong> hour, the guests were able to talk about their vision of the customer experience<\/strong>, how the Covid-19 pandemic<\/strong> had forced them to review their policy in this area, or what their axes and ideas are to evolve the experience they offer to customers in the future.<\/p>\n <\/p>\n What emerged above all from this round table was that the need, the importance of contact<\/strong> with the customer still remains, perhaps even more so with the pandemic. For Alexandre Rossoz<\/strong>, “coming to a Loulou restaurant<\/strong> is first and foremost an experience in itself, and having contact with a waiter for example, is essential for building customer loyalty<\/strong> and making them want to come back<\/em>” . This is why the Loulou Group<\/strong> refused to offer takeaway food during the pandemic, as many other restaurants did. For him, technology cannot replace real human contact, even if it can sometimes bring benefits.<\/p>\n <\/p>\n [Live] #ExcellencebyVend\u00f4m<\/a> (#Vend\u00f4m<\/a>) : “We are convinced that having the waiter, welcoming you, is a part of customer experience” #AlexandreRossoz<\/a> (#LoulouGroup<\/a>) #customerexperience<\/a><\/p>\n \u2014 LuxusPlus (@luxusplus) October 8, 2021<\/a><\/p><\/blockquote>\n\n