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The Hong Kong-based brand continues to reign supreme in the world of exceptional hospitality. For the third consecutive year, the Asian brand has taken first place in the annual rankings compiled by Luxury Travel Intelligence (LTI)<\/strong>, the international benchmark for luxury brand evaluation.<\/p>\n <\/p>\n <\/p>\n LTI evaluated major international brands across more than 130 measurable criteria<\/strong>, ranging from service quality and brand consistency to staff management and sustainability. In the 2025 ranking, Mandarin Oriental came out on top with a score of 81.8%<\/strong>, ahead of Aman<\/strong> (80.7%) and Bvlgari Hotels & Resorts<\/strong> (80.6%). The top 10 also includes iconic brands such as Four Seasons <\/strong>and Peninsula<\/strong>.<\/p>\n <\/p>\n Mandarin Oriental’s top ranking rewards a strategy based on continuity. True to its DNA, the group cultivates a policy based on discretion, attention to detail, and a genuinely human approach to hospitality. In an industry where technological innovation and the quest for authenticity intertwine, the brand manages to combine the two without ever betraying its original spirit.<\/p>\n <\/p>\n In this context, Mandarin Oriental stands out for its holistic approach to the guest experience : wellness, gastronomy, art, and local culture intertwine to create a total experience. This philosophy allows it to maintain a constant dialogue with other giants in the sector.<\/p>\n <\/p>\n The brand now operates 44 hotels, 12 residences, and 26 houses in 27 countries and territories<\/strong>, and continues its international expansion, notably with the acquisition of the Lutetia Paris<\/strong>, an iconic address in French hotel heritage.<\/p>\n <\/p>\n <\/p>\n Following this distinction, the group announced a series of strategic appointments designed<\/strong> to support its growth and transformation. Following the recent appointment of Edouard Lapasset<\/strong> as General Manager of Mandarin Oriental Paris<\/strong>, the hotel group intends to strengthen its key areas of expertise worldwide, such as catering, technology, sustainability, and wellness, by appointing new faces.<\/p>\n <\/p>\n Christian Gradnitzer<\/strong> has been appointed Group Director of Food & Beverage<\/strong>. With 30 years of international experience at Jumeirah Group and Hilton, he will oversee the group’s global culinary offerings.<\/p>\n <\/p>\n Raphael Bick<\/strong>, the new Chief Information Officer<\/strong>, will be responsible for accelerating technological modernization and personalizing the customer experience.<\/p>\n <\/p>\n Kand\u00e9 Camara<\/strong>, now Chief of Staff to the CEO and Group Director of Sustainability<\/strong>, having overseen environmental and social commitments at Kerzner International and Christian Dior, will ensure that this sustainable development strategy is integrated into the overall strategy.<\/p>\n <\/p>\n Finally, Emlyn Brown<\/strong>, formerly of Accor, takes the helm of the Spa, Leisure & Wellness division<\/strong>, with a mission to make wellness a central component of the Mandarin Oriental experience.<\/p>\n <\/p>\n \u201cThese appointments bring new expertise and perspectives in areas that are fundamental to our growth. We are building a world-class leadership team with the expertise and creativity to shape our future. Together, they will enable Mandarin Oriental to deliver consistent performance, strengthen customer loyalty, and optimize returns across our global portfolio<\/em>,\u201d said Laurent Kleitman,<\/strong> CEO of Mandarin Oriental.<\/p>\n <\/p>\nThe consistency of a brand that has become a global benchmark<\/h2>\n
A new managerial dynamic<\/h2>\n