{"id":176634,"date":"2025-09-22T19:00:55","date_gmt":"2025-09-22T17:00:55","guid":{"rendered":"https:\/\/luxus-plus.com\/?p=176634"},"modified":"2025-11-17T15:00:38","modified_gmt":"2025-11-17T14:00:38","slug":"luxperiences-video-the-customer-experience-is-becoming-the-cornerstone-of-customer-service-for-luxury-brands-veronique-lepinay-isg-luxury-program","status":"publish","type":"post","link":"https:\/\/luxus-plus.com\/en\/luxperiences-video-the-customer-experience-is-becoming-the-cornerstone-of-customer-service-for-luxury-brands-veronique-lepinay-isg-luxury-program\/","title":{"rendered":"LUXperience(s). Video. \u201cThe customer experience is becoming the cornerstone of customer service for luxury brands\u201d &#8211; V\u00e9ronique Lepinay (ISG Luxury Program)"},"content":{"rendered":"<h4>As part of the LUXperience(s) event on November 18 (new schedule), organized by LUXUS PLUS in collaboration with the Ifop Group, Valtech, ISG Luxury Program, and Paris Design Week, we are offering a series of conversations with our co-organizers, who are themselves experts in customer experience. For this first preview, we offer the perspective of V\u00e9ronique L\u00e9pinay, Director of Institutional Communications at ISG Luxury Program, an institution specializing in luxury.<\/h4>\n<p><!--more--><\/p>\n<p>&nbsp;<\/p>\n<p>Before heading up the institutional communications and international experience program at ISG Luxury Program, V\u00e9ronique L\u00e9pinay worked in communications strategy, marketing, and influence at established jewelry houses such as Bvlgari (LVMH) and Van Cleef &amp; Arpels (Richemont) for the European and Asian markets.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/2Q6LK5rdpcU?si=cx-5bIEoyf_imKwn\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h4>LUXUS PLUS: Can you tell us a little more about the ISG Luxury Program?<\/h4>\n<p><b>V\u00e9ronique Lepinay<\/b>: The ISG Luxury Program is a program dedicated to careers in luxury goods at the ISG business school, which is a member of the IONIS Education Group.<\/p>\n<p>&nbsp;<\/p>\n<h4>LUXUS PLUS: Why is customer experience a key topic in your training program?<\/h4>\n<p><b>V\u00e9ronique Lepinay<\/b>: In order to meet the needs of increasingly demanding customers, luxury brands are enriching and transforming their customer experiences, which are becoming the cornerstone of their customer service.<\/p>\n<p>&nbsp;<\/p>\n<h4>LUXUS PLUS: Why did you choose to partner with LUXperience(s)?<\/h4>\n<p>V\u00e9ronique L\u00e9pinay: It seemed obvious to us to partner with the LUXperience event, which makes sense for our school and our students. Our school prepares our future talents to transform and enrich the customer experience in the luxury sector.<\/p>\n<p>&nbsp;<\/p>\n<h2>Practical information:<\/h2>\n<p>LUXperience(s) event by Luxus+ Club<\/p>\n<p>Date: <strong>Thursday, November 18, 2025<\/strong><\/p>\n<p>Location: <strong>Paris &amp; Livestreaming<\/strong><\/p>\n<p>Duration: <strong>9 a.m. \u2013 1 p.m. (half day)<\/strong><\/p>\n<p>Program and registration: <a href=\"https:\/\/luxus-plus.com\/en\/luxus-club\/luxperiences\/\">LUXperience(S) Conference &#8211; Luxus Plus<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Read also &gt; <a href=\"https:\/\/luxus-plus.com\/en\/luxus-club-luxperiences-or-unique-experiences-as-a-key-driver-of-lasting-desirability-in-luxury-part-1\/\">LUXUS+ CLUB: LUXperience(s) or the unique experience as a key driver of sustainable desirability in luxury (Part 1)<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Featured photo: \u00a9 ISG Luxury Program<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of the LUXperience(s) event on November 18 (new schedule), organized by LUXUS PLUS in collaboration with the Ifop Group, Valtech, ISG Luxury Program, and Paris Design Week, we are offering a series of conversations with our co-organizers, who are themselves experts in customer experience. For this first preview, we offer the perspective of V\u00e9ronique L\u00e9pinay, Director of Institutional Communications at ISG Luxury Program, an institution specializing in luxury.<\/p>\n","protected":false},"author":1,"featured_media":176629,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"For LUXperience(s) on November 18, Luxus Plus is offering a series of interviews related to the customer experience. 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