{"id":130689,"date":"2024-01-25T14:09:22","date_gmt":"2024-01-25T13:09:22","guid":{"rendered":"https:\/\/luxus-plus.com\/customer-engagement-in-luxury-retail-in-the-age-of-sustainability-round-table-report\/"},"modified":"2024-02-05T11:58:02","modified_gmt":"2024-02-05T10:58:02","slug":"customer-engagement-in-luxury-retail-in-the-age-of-sustainability-round-table-report","status":"publish","type":"post","link":"https:\/\/luxus-plus.com\/en\/customer-engagement-in-luxury-retail-in-the-age-of-sustainability-round-table-report\/","title":{"rendered":"Customer engagement in luxury retail in the age of sustainability: Round Table report"},"content":{"rendered":"<h4>During the last Paris Packaging Week, an exclusive Round Table orchestrated by Luxus+ brought together leaders in luxury retail to explore the ins and outs of customer engagement in the age of sustainability. With the participation of leading representatives from the LVMH Group, Le Bon March\u00e9 and Arvato France, the event provided valuable insight into innovative practices and environmental initiatives.<\/h4>\n<p>On the occasion of Paris Packaging Week, <strong>Luxus+<\/strong> organized an exclusive Round Table in phygital format on <strong>January 18 at 2.30pm<\/strong>, live from the <strong>Packaging Premi\u00e8re<\/strong> show. The aim was to discuss the challenges and opportunities involved in raising brand awareness and enhancing the customer experience in a world faced with climate change. Among the themes discussed: a fluid omnichannel transformation, personalization as a virtuous criterion in the purchasing journey, optimizing delivery operations, and eco-design of packaging.<\/p>\n<p>Moderated by <strong>Claire Domergue<\/strong>, Publishing Director at Luxus+, the panel featured <strong>Nicolas Martin<\/strong>, Sustainable Store Planning Manager at LVMH, <strong>Laurence Gayraud<\/strong>, Director of Operations and corresponding Environment at Le Bon March\u00e9 (LVMH), and <strong>Emeric Crepin<\/strong>, Managing Director of <a href=\"https:\/\/arvato.com\/\">Arvato France<\/a>, a logistics service provider working with major international luxury groups.<\/p>\n<p>Speakers from the LVMH Group, Le Bon March\u00e9 and Arvato France shared their unique expertise, offering insight into how sustainability is transforming the luxury retail landscape.<\/p>\n<h2><\/h2>\n<h2>In the context of sustainability and retail<\/h2>\n<p>The first part of the webinar began with a presentation on the LVMH group&#8217;s environmental initiatives. The luxury group organizes the <strong>LIFE 360 Awards<\/strong> for its Houses, a series of awards dedicated to the environment. There are eight awards to crown eight sectors, namely governance, energy and water, lighting, indoor air quality, interior design, maintenance and the envelope (exterior of flagships). Two years ago, Le Bon March\u00e9 won the lighting renovation award. Laurence Gayraud shared the vision and sustainable approach to the renovation of the department store&#8217;s spaces, highlighting <strong>eco-design<\/strong> and the creative use of existing resources, such as seaweed-based furniture and paint.<\/p>\n<p><em>&#8220;We put all our energy into eco-designing our spaces. We&#8217;re trying to make something that&#8217;s thought sustainable thanks to our in-house teams,&#8221;<\/em> said Le Bon March\u00e9&#8217;s Director of Operations and Environmental Correspondent.<\/p>\n<p>Nicolas Martin, Sustainable Store Planning Manager at LVMH, highlighted the importance of eco-design in store construction. <em>&#8220;God is in the details&#8221;<\/em>, he quoted <strong>Saint Thomas Aquinas<\/strong> as saying. <em>&#8220;Our aim is to positively influence the Houses to do better and better to constantly improve the environmental aspect of boutique design. We love competition!&#8221;<\/em><\/p>\n<p>Emeric Crepin, CEO of Arvato France, underlined the impact of the pandemic on retail trends, highlighting the actions taken to achieve carbon neutrality by <strong>2030<\/strong>, including inventory management, the circular economy and the use of renewable electricity.<\/p>\n<p><em>&#8220;Since January 1, 2023, the entire Arvato Group has been 100% renewable electricity. We&#8217;ve managed to reduce our carbon footprint by 32% since 2018,&#8221;<\/em> he said.<\/p>\n<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/<br \/>\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-1024x683.jpg\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-1024x683.jpg 1024w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-300x200.jpg 300w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-768x512.jpg 768w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-1536x1024.jpg 1536w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-2048x1365.jpg 2048w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-720x480.jpg 720w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-480x320.jpg 480w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/333_PhotosHecquet_20240106-750x500.jpg 750w\" alt=\"\" width=\"1024\" height=\"683\" \/><\/p>\n<h2>Customer relations and commitment at the heart of discussions<\/h2>\n<p>The round table then highlighted Le Bon March\u00e9&#8217;s sustainability-focused initiatives, emphasizing <strong>circularity<\/strong>. <em>&#8220;Circular sales are a major axis for decarbonizing the business and responding to an important customer need to make the products they have bought from us last,&#8221;<\/em> explained Laurence Gayraud.<\/p>\n<p>Partnerships with entrepreneurial initiatives such as the online platform <strong>Nona Source<\/strong> were mentioned, enabling the reuse of luxury fabrics to create new pieces. Eventually, Le Bon March\u00e9 <em>&#8220;aims to generate 25% of its sales from circular sales by 2030&#8221;.<\/em><\/p>\n<p>Nicolas Martin discussed the challenges of sustainability, including organizational and management difficulties, as well as psychological objections. <em>&#8220;On the price side, there&#8217;s only 3% extra cost on average for a greener solution,&#8221;<\/em> he detailed.<\/p>\n<p>The LVMH representative recalled <strong>Bernard Arnault&#8217;s<\/strong> words on this great shift towards sustainability, <em>&#8220;an opportunity we must face with courage&#8221;,<\/em> and the importance of communicating and collaborating with the ecosystem to overcome these challenges. For Nicolas Martin, the next major themes will be indoor air quality and air conditioning.<\/p>\n<p>Finally, Emeric Crepin shared examples of innovation in inventory management and personalization, with the creation of boxes or kits to order. <strong>The digitization of the customer journey<\/strong>, developed by Arvato, is also a major asset. <em>&#8220;Arvato has developed the C2C solution, which digitizes the end-consumer&#8217;s journey and eliminates the need to send delivery notes and invoices,&#8221;<\/em> explains the Managing Director.<\/p>\n<p>The need for greater transparency and close collaboration with suppliers and customers was emphasized. <em>&#8220;This is something that is bound to develop over the next few years, soon there will be requests for results. It&#8217;s important for us to be able to measure where we are and where we want to go together.&#8221;<\/em><\/p>\n<h4><\/h4>\n<h4 style=\"text-align: center;\"><strong>Emile Gar\u00e7on&#8217;s circular pop-up store at Le Bon March\u00e9<\/strong><\/h4>\n<h4><\/h4>\n<p>For the holiday season, Le Bon March\u00e9 invited designer Emile Gar\u00e7on to present his new upcycled couture collection, (Re)born, from November 20 to January 10. Emile Gar\u00e7on designs unique upcycled couture pieces that he reinvents with the help of craftswomen&#8217;s gestures and know-how. The stole collection is made entirely from silk scarves found in thrift stores around the world, as well as cotton or silk velvets from end-of-stock. Adhering to ethical and ecological principles, this collection reflects the spirit of the times by adopting the upcycling approach to conceive fashion in a new way.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2024\/01\/296197345_617579166340185_2277534766488676146_n.jpg\" alt=\"\" width=\"1080\" height=\"1080\" \/><\/p>\n<h2>Cohesion and communication for sustainability<\/h2>\n<br \/>\n<br \/>\n\t\t<section data-elementor-type=\"section\" data-elementor-id=\"113405\" class=\"elementor elementor-113405 elementor-111955\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-6ff873b e-flex e-con-boxed e-con e-parent\" data-id=\"6ff873b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c7d49f1 e-con-full e-flex e-con 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data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1297\" height=\"206\" src=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo.png\" class=\"attachment-full size-full wp-image-26712\" alt=\"\" srcset=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo.png 1297w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo-300x48.png 300w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo-1024x163.png 1024w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo-768x122.png 768w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo-1536x244.png 1536w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo-2048x326.png 2048w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2020\/03\/logoooo-750x119.png 750w\" sizes=\"(max-width: 1297px) 100vw, 1297px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d67df98 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"d67df98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Don&#8217;t miss out on the latest luxury business news.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8de6c6 elementor-widget elementor-widget-image\" data-id=\"c8de6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"680\" src=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg.webp\" class=\"attachment-full size-full wp-image-136619\" alt=\"\" srcset=\"https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg.webp 1280w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg-300x159.webp 300w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg-1024x544.webp 1024w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg-768x408.webp 768w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg-480x255.webp 480w, https:\/\/luxus-plus.com\/wp-content\/uploads\/2023\/08\/luxus-digital-mensuel-avril-2024-no-bg-750x398.webp 750w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<br \/>\n<\/p>\n<p>Read also&gt;<a href=\"https:\/\/luxus-plus.com\/en\/paris-packaging-week-panel-discussion-customer-engagement-in-the-age-of-sustainability-in-luxury-retail\/\">PARIS PACKAGING WEEK PANEL DISCUSSION: CUSTOMER ENGAGEMENT IN THE AGE OF SUSTAINABILITY IN LUXURY RETAIL<\/a><\/p>\n<p>Featured photo : \u00a9 Jean Christophe Hecquet<\/p>\n","protected":false},"excerpt":{"rendered":"<p>During the last Paris Packaging Week, an exclusive Round Table orchestrated by Luxus+ brought together leaders in luxury retail to explore the ins and outs of customer engagement in the age of sustainability. With the participation of leading representatives from the LVMH Group, Le Bon March\u00e9 and Arvato France, the event provided valuable insight into innovative practices and environmental initiatives. On the occasion of Paris Packaging Week, Luxus+ organized an exclusive Round Table in phygital format on January 18 at 2.30pm, live from the Packaging Premi\u00e8re show. The aim was to discuss the challenges and opportunities involved in raising brand<\/p>\n","protected":false},"author":513,"featured_media":130867,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"The meeting provided valuable insights into innovative practices and environmental initiatives.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"none","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"categories":[1965,5189,5874],"tags":[23562,22394,22970,23575,23292,22921],"class_list":["post-130689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-csr","category-events","category-innovation-en","tag-evenements-en","tag-focus-en","tag-lvmh-en","tag-paris-packaging-week-en","tag-rse-en","tag-sustainable-development"],"_links":{"self":[{"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/posts\/130689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/users\/513"}],"replies":[{"embeddable":true,"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/comments?post=130689"}],"version-history":[{"count":0,"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/posts\/130689\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/media\/130867"}],"wp:attachment":[{"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/media?parent=130689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/categories?post=130689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luxus-plus.com\/en\/wp-json\/wp\/v2\/tags?post=130689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}